Managing your subscription
Once your Wordscope Team subscription is active, the subscriptions page at https://pro.wordscope.com/subscriptions.php becomes your control centre as team manager. From there you can upgrade or downgrade your Team plan, switch between monthly and yearly billing, add or remove Project Manager seats on the roster, add or reduce Extra Volume for the whole team, review how many AI-assisted words each seat has consumed, download invoices, update your payment method, cancel if you no longer need the service, or move to Wordscope Individual when a single-user licence is enough.
Wordscope Team is billed under the Corporate / Agencies segment. You pay for Project Manager seats on the roster; linguists invited only via a project link are not billed and do not appear on the roster. Your Team plan includes a per-seat allowance of AI-assisted words for tools such as DeepL PRO, Google Translate PRO, Amazon Translate PRO, and ChatGPT for Translators, without requiring separate subscriptions or API keys on your side.
Related pages:
- For team managers — how to subscribe for the first time and how the roster works
- Preview your changes — full explanation of Charged today, Next invoice, Extra Seats, and Confirm
- For project managers — what roster members can do
- For linguists — project-invite translators (no roster seat)
The subscriptions page — tabs at the top
When you open the subscriptions page, the interface is organised into tabs along the top. Each tab covers a different part of your Team account. For an active paid Team subscription, you will normally use all four tabs.
Subscribe is where you choose and change your Team plan and manage the Project Manager roster. Make sure the Corporate / Agencies segment is selected (not Individual or Universities). On this tab you see the Team Bronze, Silver, and Gold plan cards, the Monthly / Yearly billing toggle, the Team roster table, and the main action button at the bottom. If you do not yet have a paid Team subscription, that button is labelled Subscribe. Once you are subscribed, the same button becomes Preview your changes, because plan changes, billing switches, and roster seat changes go through the Preview screen before they are applied. Your current plan card also shows Cancel Subscription when applicable, or Restore [Plan] if a downgrade is already scheduled for the end of the period.
Usage is where you monitor AI-assisted word consumption for yourself and the team, and where you manage Extra Volume (Team) (AI Assistance) and Cost Control. This tab shows your personal usage for the current billing period, a team snapshot when you have roster members, and a Projects this period table for your own projects. Extra Volume and Cost Control each have their own Preview your changes button on this tab.
History is your billing archive. It shows upcoming invoice(s), subscription activity, and tables of past invoices and payments. Use this tab when you need a PDF invoice, want to check whether a payment succeeded or failed, or need to reconcile an amount you saw on the Preview page.
Billing info is where you manage invoice identity and payment methods. It has two sub-sections: Details (contact name, company, address, tax/VAT number, language for payment emails) and Payment methods (credit card or PayPal). Update this tab promptly if a renewal payment fails or your card expires — a failed renewal can put the whole team at risk of losing access when the grace period ends.
Which tab for which action? Change plan, switch Monthly/Yearly, add or remove Project Managers, or cancel → Subscribe (Corporate / Agencies). Check word usage, Extra Volume, or Cost Control → Usage. Download invoices or review payments → History. Update card or billing address → Billing info.
Managing your subscription
Wordscope gives you considerable flexibility after you subscribe to Team. You are not locked into a single configuration for the life of the account. You can upgrade when the team needs a higher tier, downgrade when the workload eases, add Project Manager seats when colleagues join, mark seats for removal when someone leaves, add Extra Volume during a busy month, switch to yearly billing to save 10%, or cancel when you no longer need the tool. Most billing changes pass through Preview your changes so that you see exactly what will be charged now and what your next renewal will look like before anything is applied.
Some actions do not use Preview. Cancelling your subscription, viewing History, updating Billing info, and checking Usage alone are handled directly on the subscriptions page. The sections below explain each action in detail. Whenever an action involves Preview your changes, please check the Preview your changes page for more details about your changes.
Upgrade
You should consider upgrading your Team subscription when your current plan no longer matches the way the organisation works. Perhaps Project Managers regularly exhaust their included AI-assisted words before the billing period ends, or the team takes on larger projects that rely heavily on machine translation and ChatGPT. Perhaps you simply want the larger built-in allowance and additional capabilities that come with Team Silver or Team Gold rather than purchasing Extra Volume repeatedly on a lower tier.
An upgrade moves you to a higher Team plan — for example from Team Bronze to Team Silver, or from Team Silver to Team Gold — and takes effect immediately. As soon as you confirm the change and payment succeeds, the account operates on the new plan for the remainder of the current billing period. Wordscope charges the difference between your old plan and your new plan on a prorated basis, which means you pay only for the portion of the period that remains until your next billing anniversary, not the full new-plan price as if you had been on that plan since the beginning of the cycle. Seat pricing and Extra Volume pricing move with the new tier as well.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Make sure the Subscribe tab is selected, then click Corporate / Agencies if it is not already active.
3️⃣ Click the higher Team plan card you wish to move to (Silver or Gold).
4️⃣ Click Preview your changes at the bottom of the Subscribe tab. Please check the Preview your changes page for more details about your changes, including how to read Charged today and Next invoice.
5️⃣ Review Charged today carefully, because that is the prorated amount you will pay immediately, and review Next invoice to understand what the full team renewal will cost once the change is fully in place.
6️⃣ Click Confirm to apply the upgrade.
Upgrade or Extra Volume? If the team needs more words for a short intense period but typical monthly usage is otherwise comfortable on the current tier, adding Extra Volume (Team) on Silver or Gold may be more economical than upgrading permanently. If seats consistently exhaust their included allowance every period, upgrading the plan itself is usually simpler. The Usage tab and the roster word columns will help you decide.
Downgrade
A downgrade is appropriate when a lower Team tier is sufficient for the current workload. You might move from Team Gold to Team Silver, or from Team Silver to Team Bronze, after a large project ends, if the team uses less AI assistance than before, or if you wish to reduce the recurring subscription cost while keeping Team access.
Downgrades behave differently from upgrades. Wordscope does not apply a downgrade immediately, and it does not refund the unused portion of your current period. Instead, the downgrade is scheduled for the end of your current billing period. Until that date arrives, you and every Project Manager on the roster continue to enjoy the current plan, the current included word allowances, and all the features of that tier. The lower plan takes effect only from the next billing cycle onward.
Before you downgrade, open the Usage tab and the roster table and review how many words seats typically consume in a period. Make sure the included allowance on the lower tier will be adequate. If you downgrade to Team Bronze, bear in mind that Extra Volume is not available on that plan, so any Extra Volume you currently have will be removed when the current period ends.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Open the Subscribe tab and select Corporate / Agencies.
3️⃣ Click the lower Team plan you wish to move to.
4️⃣ Click Preview your changes. Please check the Preview your changes page for more details about your changes.
5️⃣ Confirm that Charged today shows nothing or displays “Nothing (no invoice),” because downgrades should not produce an immediate charge. Then read Next invoice to see what you will pay on renewal under the lower tier and seat count.
6️⃣ Click Confirm to schedule the downgrade for period end.
Discount coupons and Bronze: You cannot downgrade to Team Bronze while a discount coupon is applied to your subscription, because discount coupons are not available on Bronze plans. You must wait until the coupon expires or remove it before selecting Team Bronze.
If you change your mind: When a downgrade is scheduled but the current period has not yet ended, click Restore [Plan] on your current plan card to cancel the scheduled change, then run Preview again if you are making other adjustments at the same time. Roster members are notified by email when you schedule a downgrade or restore the current plan.
Billing switch
You can switch between monthly and yearly billing at any time, depending on how your organisation prefers to be invoiced. Yearly billing saves 10% compared with paying monthly for twelve months, which makes it attractive if you expect to use Wordscope Team regularly throughout the year. Bank transfer on yearly Team invoices is available on request for qualifying organizations.
Switching from monthly to yearly is treated as an upgrade. The change applies immediately, and Wordscope charges a prorated amount today to reflect the move to the yearly rate for the remainder of the current period. Switching from yearly to monthly is treated as a downgrade. Your subscription remains on yearly billing until the current period ends, and monthly billing begins from the next cycle. No immediate credit is issued when you move from yearly to monthly.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Open the Subscribe tab and select Corporate / Agencies.
3️⃣ Toggle billing to Monthly or Yearly according to your preference.
4️⃣ Click Preview your changes. Please check the Preview your changes page for more details about your changes.
5️⃣ If you are switching to yearly, expect a charge in Charged today. If you are switching to monthly, Charged today will usually be empty and the change will appear in Next invoice from the following period.
6️⃣ Click Confirm to apply the billing switch.
Scheduled plan change blocks billing switch: You cannot switch between monthly and yearly while a plan change is already scheduled for the end of this period. Cancel or adjust that scheduled change first (for example with Restore [Plan]), then change billing.
Cancel
You may cancel your Team subscription when you no longer need Wordscope for the organisation. Cancellation is scheduled for the end of the current billing period, which means nobody is cut off the moment you click the button. You and every Project Manager on the roster retain full access until the period ends, and no further renewals are charged after that date.
Before you cancel, tell everyone on the roster to export or back up translation memories, glossaries, and any project data they may need later. After the period ends, they will lose access to the features included with your Team subscription unless you subscribe again. Cancellation does not use Preview your changes; you confirm it directly from your current plan card. Roster members receive email notifications when you cancel.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Open the Subscribe tab and select Corporate / Agencies.
3️⃣ On your current Team plan card, click Cancel Subscription.
4️⃣ Confirm that you wish to cancel.
5️⃣ Ask all Project Managers to back up any data they want to keep before the billing period ends.
If you reconsider: Before the period ends, you can click “I changed my mind – keep my subscription” to reverse the cancellation and continue on your current Team plan without interruption.
After the period ends: You and everyone else on this subscription lose access to projects, translation memories, and glossaries under the Team licence. You can return and subscribe again from Corporate / Agencies at any time if your needs change.
Adding or removing Project Managers
Each person on the Team roster is a paid Project Manager seat. Linguists who only translate assigned projects should not be added here — share the project URL with them instead. An active Team subscription requires at least two people on the roster besides you (the subscription owner). You can add more seats at any time.
Adding seats is charged immediately on a prorated basis when you confirm through Preview. Newly added members may show status waiting validation (green row) until seat activation completes after payment; refresh the page after a few minutes. While seats are waiting validation, some subscription changes are locked until payment completes. Added users receive an invitation email and must sign up or log in with the same email address you entered on the roster.
Removing seats is deferred to the end of the current billing period. Click Mark remove so the row turns red and status becomes pending removal, then run Preview. Those members remain active until period end — there is no immediate credit. Click Reactivate on a pending-removal row if you change your mind before the period ends, then preview again. You cannot confirm removals that would leave fewer than two members besides you.
1️⃣ Open https://pro.wordscope.com/subscriptions.php → Subscribe → Corporate / Agencies.
2️⃣ To add members: paste emails in the Team area (one per line, or separated by commas, semicolons, or spaces), click + Add to Team, review the roster, then click Preview your changes.
3️⃣ To remove members: click Mark remove on the row, then click Preview your changes.
4️⃣ Read Charged today (for adds) or Next invoice (for removals at period end), then Confirm.
Please check the Preview your changes page for more details about Extra Seats on the Preview screen. For full roster colour legend and invitation details, see also For team managers.
Edit email: Use Edit email on a roster row to correct an address before saving. The row turns yellow until you preview and confirm the change.
Extra Volume
Extra Volume (Team) is an optional add-on that increases the number of AI-assisted words available to your organisation beyond the allowance included with each seat. It is a shared pool for all members of the team: words any Project Manager uses beyond their included allowance draw from this pool, so earlier use reduces what remains for everyone. Extra Volume is managed on the Usage tab, not on the Subscribe tab.
Extra Volume is available on Team Silver and Team Gold only. It is not offered on Team Bronze. If you downgrade to Bronze, any Extra Volume you currently have will be removed when the current billing period ends. When you increase Extra Volume, Wordscope charges the additional amount immediately on a prorated basis for the days remaining in the period. When you decrease Extra Volume, the reduction takes effect at period end, and the team retains the higher volume until the current period closes.
The Extra Volume field accepts values in increments of 10,000 words. Use the up and down arrows on the right side of the number field; typing or pasting a number directly is blocked, and a hint appears if you try.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Click the Usage tab at the top of the page.
3️⃣ Review the usage summary and team snapshot if you wish.
4️⃣ Scroll down to the card titled Extra Volume (Team) (AI Assistance).
5️⃣ Use the up and down arrows on the Extra Volume field to set the amount you want, in steps of 10,000 words.
6️⃣ Click Preview your changes on that same Usage card. Please check the Preview your changes page for more details about your changes.
7️⃣ Read Charged today if you increased volume, or Next invoice if you decreased it for period end.
8️⃣ Click Confirm to apply the change.
How much Extra Volume does the team need? Check the roster’s Total used words and Remaining included words columns, and the Usage tab team snapshot. If several seats are near zero remaining included words, Extra Volume protects the whole organisation until the next period resets allowances.
Bronze: The Extra Volume control is not active on Team Bronze. Upgrade to Silver or Gold from the Subscribe tab first if the team needs additional words beyond included allowances.
History
The History tab is your permanent record of everything that has happened on the billing side of the Team account. It lists upcoming invoices, invoices Wordscope has issued, payments that succeeded or failed, and significant subscription events such as upgrades, scheduled downgrades, cancellations, seat changes, and Extra Volume adjustments. For accounting purposes, or simply to verify that a charge matches what you expected on the Preview page, History is the authoritative place to look.
Each invoice can usually be opened or downloaded as a PDF for your records. If a payment failed — for example because a credit card expired — the failed attempt appears here so that you can go to Billing info, update your payment method, and avoid losing access for the whole team when the grace period ends.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Click the History tab.
3️⃣ Review Upcoming invoice(s), then the Invoices and Payments tables.
4️⃣ Click an invoice link to open or download the PDF for your accounting records.
Reconciling with Preview: After you confirm an upgrade, seat add, or Extra Volume increase, the amount shown in Charged today on the Preview page should correspond to the invoice that appears in History for that date. If the figures differ unexpectedly, contact Wordscope support with both the Preview summary and the invoice reference.
Billing info
The Billing info section is where you manage the payment and identity details Wordscope uses to charge the organisation and produce invoices. It shows your payment methods and — when applicable — your billing name, address, and tax or VAT information. Keeping this section accurate is essential, because an expired card or an outdated company address can lead to failed renewals or incorrect invoices even when you fully intend to remain subscribed. A failed renewal after the grace period can cancel the Team subscription and remove access for you and everyone on the roster.
Updating Billing info does not change your plan tier, seat count, or word allowances. It only affects how Wordscope bills you and what appears on your invoices.
1️⃣ Open https://pro.wordscope.com/subscriptions.php.
2️⃣ Click the Billing info tab.
3️⃣ Under Details, update contact name, company, address, or tax information, then click Save billing details.
4️⃣ Switch to Payment methods to add or change your card or PayPal.
Do not wait on a failed payment: If you receive notice that a renewal or seat-add payment failed, update your payment method in Billing info as soon as possible rather than waiting until the last day of the grace period. Otherwise AI-assisted features and Team access may stop for the whole organisation even though you intended to continue.
Roster colours (quick reminder)
On the Team roster table you will see colour cues that match the on-screen legend:
| Colour / status | Meaning |
|---|---|
| Normal | Current active member |
| Green | Newly added (waiting validation / waiting for seat activation) |
| Red | Marked for removal (still active until period end) |
| Yellow | Email updated but not yet confirmed through Preview |
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